GTL Visitor Web 8.0

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Beginning December 2nd, 2021 GTL is introducing WebRTC for video visitation.

WebRTC is replacing the flash player technology currently in use. The rollout of WebRTC will be a phased approach through the ILDOC.

This will allow the use of an IOS device for both scheduling and conducting video visits.

IOS users will need to ensure the default Apple device browser is set to Safari. Using Safari, users should navigate to https://ildoc.gtlvisitme.com/app for scheduling and conducting video visits.

Android Users will need to update to the latest version of the applications GTL – Schedule Visits (1 of 2) and GTL – Internet Visits (2 of 2). Users will also need to change auto-update to enabled instead of disabled.

Current WebRTC Go Live schedule:

Logan Correctional Center – 12/2/21

Hill Correctional Center – 12/16/21

Menard Correctional Center - 12/16/21

ILDOC and GTL RECOMMENDS USING HEADPHONES FOR VIDEO VISITS TO ELIMINATE BACKGROUND NOISE AND IMPROVE AUDIO QUALITY.

Visitors can contact the jail regarding approvals only. Any other visitation inquiries should be directed to GTL visitor support.

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Attention:

Please Update Your App!

Please make sure you are using the most up-to-date version of the GTL - Internet Visits (2 of 2) app. You should be using Version 1.6.17 in order to use the app.

If you are getting any type of error and/or black screen when trying to initiate a video visit, then please update your app and try again. This should resolve the issue.

Be sure you have auto-update enabled on your mobile device settings so you don't miss the latest app updates when they're released. To learn how, go here.

Please note: The app is currently only compatible with Android devices.

Want to update your app now?

Update App

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Attention: Change in Video Visitation Guidelines at ILDOC
Regarding automatic cancellations

Effective Tuesday, May 12, 2020, if you are scheduled for a video visitation meeting with your inmate and do not sign in within the first 5 minutes of the reserved arrival time, the system will automatically cancel the visit. This change is being implemented by the Illinois DOC and GTL to improve the quality of the ongoing visits. Thank you for your understanding.

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ATTENTION DESKTOP VISITORS!

There’s a new way to video visit online that requires a new desktop application, GTL VisBridge. To download, please log into your visitor account at least 10 minutes before your next visit, select “Internet Visit Tester” from the menu bar, then follow the prompts.

For a step-by-step tutorial, watch the video below:

Watch the how to for Windows | Watch the how to for Mac

VisBridge Beta

Please Note: This new application is only for visitors using a desktop or laptop. Mobile visitors will continue to use the current GTL VisMobile app.

Schedule Visits

Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly!

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Visit from your Android Phone or Tablet

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California Residents Only: Under CCPA you have the right to request what personal information GTL has collected about you in the past 12 months and request that such information be deleted. If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349.

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