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Visitors can contact the jail regarding approvals only.  Any other visitation inquiries should be directed to GTL visitor support.  


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Save 55% on Trust Deposits


Post Id: 8

Attention:

Please Update Your App!

 

Please make sure you are using the most up-to-date version of the GTL - Internet Visits (2 of 2) app. You should be using Version 1.6.17 in order to use the app.

 

If you are getting any type of error and/or black screen when trying to initiate a video visit, then please update your app and try again. This should resolve the issue.

 

Be sure you have auto-update enabled on your mobile device settings so you don't miss the latest app updates when they're released. To learn how, go here.

 

Please note: The app is currently only compatible with Android devices.

 

Want to update your app now?

Update App

Android app on Google Play


Post Id: 9

Attention: Change in Video Visitation Guidelines at ILDOC
Regarding automatic cancellations

 

Effective Tuesday, May 12, 2020, if you are scheduled for a video visitation meeting with your inmate and do not sign in within the first 5 minutes of the reserved arrival time, the system will automatically cancel the visit. This change is being implemented by the Illinois DOC and GTL to improve the quality of the ongoing visits. Thank you for your understanding. 

Post Id: 10

ATTENTION DESKTOP VISITORS!

There’s a new way to video visit online that requires a new desktop application, GTL VisBridge. To download, please log into your visitor account at least 10 minutes before your next visit, select “Internet Visit Tester” from the menu bar, then follow the prompts.

 

For a step-by-step tutorial, watch the video below:

Watch the how to for Windows | Watch the how to for Mac

 

VisBridge Beta

 

Please Note:?This new application is only for visitors using a desktop or?laptop. Mobile visitors?will continue to?use the current GTL?VisMobile?app.


Schedule Visits
Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly! Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly!


Post Id: 2

Visit from your Android Phone or Tablet

 

Inmate Visit

 

With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device.

 

Download GTL VisMobile

Get it on Google Play               


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California Residents Only: Under CCPA you have the right to request what personal information GTL has collected about you in the past 12 months and request that such information be deleted. If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349.